Which step involves documenting a patient's first call attempt?

Documenting a patient's first call attempt is essential for maintaining accurate records and ensuring effective communication within the referral process. In the context of the EpicCare Referrals Module, this step is typically part of the workflow where initial interactions with patients are logged. By documenting the first call attempt, healthcare providers can track the patient's engagement and follow-up actions effectively.

This documentation is crucial because it establishes a timeline of patient outreach efforts, which can inform future attempts and facilitate better planning for subsequent calls or communications. It also helps in identifying any potential barriers to patient contact and ensures that all team members involved in the patient's care have access to up-to-date information.

The other steps may involve different aspects of the referral process, such as confirming details, scheduling appointments, or providing additional information to the patient. However, the specific action of documenting the first call attempt aligns with the workflow assigned to the identified step in the process.