EpicCare Referrals Module Practice Test

The correct answer indicates that both internal and external referrals are created in the referral management workqueue. This reflects the comprehensive nature of the referral management process within the EpicCare system, allowing for efficient tracking and management of referrals regardless of their origin or destination.

Internal referrals may involve specialists or other departments within the same healthcare organization, while external referrals could extend to outside providers or facilities. By consolidating both types of referrals in the workqueue, the system enables healthcare personnel to streamline workflow, ensure proper follow-up, and maintain continuity of care for patients.

The other options focus on more restrictive scenarios, such as limiting referrals to those requiring insurance approval, referrals made solely through patient requests, or referrals initiated exclusively by administrative staff. These limitations do not capture the broader functionality of the referral management workqueue, which is designed to handle all types of referrals efficiently, enhancing overall patient care and administrative processes in the organization.