When should a message be sent to a patient regarding their appointment?

A message should always be sent to a patient regarding their appointment, regardless of their portal access. This practice ensures effective communication and provides all patients with important information about their appointments, including reminders and any updates. It helps enhance patient engagement and can reduce the number of missed appointments, contributing to better overall healthcare outcomes.

When messages are consistently sent to patients, whether they have MyChart access or not, it supports a more inclusive approach to healthcare communication. Not relying on a specific group (like those registered in a patient portal) ensures that even those who may not be technologically savvy or prefer traditional communication methods still receive necessary information. This approach fosters a positive patient experience and reinforces the importance of attending scheduled appointments.