What should you include in a voicemail message when contacting a patient regarding a referral?

When contacting a patient regarding a referral, it is important to provide your full name and department in the voicemail message. This allows the patient to easily identify who is reaching out to them and understand the context of the call. Clear identification is crucial since patients might receive calls from various members of their healthcare team. Including your name helps build trust and rapport, ensuring that the patient knows who to follow up with if they have questions or need more information.

While other options may contain valuable information, such as expected wait times or patient history, they are not as critical for a voicemail intended to introduce yourself and facilitate the referral process. Addressing the patient with your identity and the department helps streamline communications and enhance patient care.