What is the minimum number of contact attempts for all referrals?

The minimum number of contact attempts for all referrals is three. This guideline ensures a thorough effort is made to reach out to the referred party, which can be crucial in facilitating timely care for patients. Multiple contact attempts help in confirming that the referral actually takes place and allows for the follow-up of any necessary information or documentation that may be needed.

Making three attempts is considered a standard practice as it increases the likelihood of reaching the intended recipient, especially in scenarios where communication may fail on the first try due to various reasons such as incorrect contact information or unavailability. Moreover, documenting these attempts is vital in maintaining compliance with referral processes and ensuring that patient care is not delayed.

Under typical circumstances, one or two attempts may not be sufficient to guarantee successful communication, as some contacts may ignore the initial outreach or may not be available when first contacted. Therefore, having a minimum of three contact attempts ensures a more responsible approach to managing referrals within the EpicCare system.