What is the first step in making a third call attempt to contact a patient?

The first step in making a third call attempt to contact a patient is to review the referral forms. This is essential because the referral forms provide critical information, such as the patient's medical background, the purpose of the referral, and any notes that may give context to the prior attempts to reach the patient. By reviewing these forms, the caller can ensure they are informed about the patient's specific situation and needs, which can facilitate a more effective and relevant conversation during the call.

Evaluating the referral forms can also help identify the best time to call, possible preferred communication methods, or any other pertinent details that might enhance the likelihood of successfully contacting the patient. This preparatory step is crucial in making the call more tailored and effective, rather than being a random attempt without adequate context.